Buyer Protection

Last Updated: February 21, 2026

At SupplyLink Marketplace, we prioritize buyer confidence in our B2B wholesale platform. Our Buyer Protection program safeguards your purchases against common issues like non-delivery, damaged goods, defects, or significant discrepancies from the description—ensuring fair resolution for food & beverage, kitchen equipment, and disposable supplies.

What Buyer Protection Covers

We stand behind your purchase when problems arise due to vendor or carrier issues:

  • Item Not Received: If the order doesn't arrive (lost in transit, wrong address by vendor/carrier), we'll coordinate a full refund or replacement.
  • Damaged or Defective Goods: Upon delivery, if items are damaged, spoiled (perishables), or materially defective, report with photos for refund/replacement/credit.
  • Not as Described: If the product significantly differs from the listing (wrong item, quantity mismatch), we facilitate resolution.
  • 7-Day Payment Hold Integration: During our standard 7-day hold period post-delivery, any valid claim keeps funds protected—allowing quick refunds without vendor payout if approved.

This protection is automatic for all eligible orders paid through our platform—no extra cost to you.

What Is NOT Covered

  • Buyer change of mind or preference changes (see Return & Refund Policy for approved exceptions)
  • Perishable items after proper delivery acceptance (due to food safety regulations—no returns for spoilage post-inspection)
  • Damage caused by buyer misuse, improper storage, or normal wear
  • Items marked "Final Sale" or "As-Is" on the product page
  • Transactions outside our platform (off-platform payments lose protection)
  • Claims filed more than 7 days after delivery (or 30 days for hidden defects—provide proof)

How to File a Claim

  1. Log in to your account → My Orders → Select the order → "File a Claim" or "Report Issue."
  2. Provide details, photos of the item/packaging/damage, tracking info, and reason (within 7 days of delivery for most issues).
  3. Our team reviews with the vendor (typically 1–3 business days).
  4. If approved: Full refund to original payment method (or replacement/credit), often during the hold period for fastest resolution.
  5. Vendor covers return shipping if error confirmed; buyer covers if not eligible.

We act as a neutral facilitator—vendor policies may influence specifics, but platform standards apply.

Why We Offer Buyer Protection

In B2B wholesale, trust is everything. This program:

  • Reduces risk for bulk buyers ordering perishables or equipment
  • Encourages larger orders with free shipping minimums
  • Ensures fair play between buyers and multiple vendors
  • Complies with best practices for US multi-vendor marketplaces

Contact Us

Need help with a claim, or have questions about Buyer Protection?

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