Return & Refund Policy

1. Payment Hold & Release

To ensure buyer protection, vendor security, and smooth dispute resolution (especially for perishable items), we hold all payments for 7 calendar days after delivery confirmation.

• Funds are securely held by SupplyLink Marketplace (via our payment processor) for 7 days from the date of delivery (or estimated delivery if no tracking).
• This allows time for inspection, quality checks, and any return/refund requests.
• After 7 days with no open issues, funds are automatically released to the vendor (minus platform fees/commissions).
• If a return, refund, or dispute is filed within the hold period, funds remain held until resolution.
• Exceptions: Perishable/high-risk items (e.g., fresh food, temperature-sensitive goods) may have a 14-day hold at vendor/platform discretion.

This hold complies with best practices for multi-vendor B2B marketplaces and helps prevent chargebacks or disputes after funds are released.

2. Return Eligibility

Returns are accepted only for approved cases and are subject to vendor approval. SupplyLink acts as a facilitator and does not hold inventory.

• Non-perishable items: Within 30 days of delivery if unused, in original packaging, and vendor-approved.
• Perishable items (food, beverages, fresh produce): Non-returnable except for proven defects or vendor error.
• Custom/special-order items: Generally non-returnable.

3. Non-Returnable Items

• Perishable or temperature-sensitive goods after delivery
• Opened/used hygiene or disposable products (gloves, aprons, etc.)
• Items damaged by buyer misuse or improper storage
• Digital products, gift cards, clearance/"Final Sale" items
• Any item missing original packaging/tags

4. When Returns Are Accepted (Vendor Error/Defect)

Report within 7 days of delivery with photos/proof:

• Wrong item, damaged in transit, or materially different from description
• Vendor covers return shipping; full refund/replacement/credit provided

5. Return & Shipping Costs

Use trackable shipping for returns. We are not responsible for lost packages.

6. Return Process

1. Log in → My Orders → Request Return (or email supplylinkmarket@gmail.com with order number & photos).
2. Vendor reviews (1–3 business days) and approves/denies.
3. If approved, ship to vendor-provided address (original packaging recommended).
4. Upon receipt & inspection, refund/credit issued.

7. Refunds

• Processed to original payment method within 5–10 business days after approval.
• Bank/credit card may take additional 5–10 days.
• Original shipping fees non-refundable except vendor error.
• During 7-day hold: Immediate refund possible if approved.

8. Important B2B Notes

• Each vendor may have stricter policies (check product/vendor page).
• For bulk/large orders, contact vendor directly before purchase.
• Food safety: No returns of perishables under any circumstances due to regulations.