Shipping Information

1. Free Shipping Policy (Our Core Principle)

To qualify for free shipping, orders must meet the **vendor-specific minimum order amount** (Minimum for Free Shipping). This threshold varies by seller and is clearly displayed on each product page or vendor profile.

• Typical Minimums: $100–$500+ (common for B2B wholesale; e.g., $200 for food & beverage, $300 for kitchen equipment)
• Check the product page or "Add to Cart" screen – it will show: "Free Shipping on orders over $X from this vendor."
• If your cart meets or exceeds the vendor's minimum, shipping cost drops to $0 automatically at checkout.
• Multiple vendors in one order? Shipping calculated per vendor (free if each meets their threshold).

Promotions like "Today's Deals" and "One Day Shipping Deals" often feature items with even lower (or zero) minimums for free shipping.

2. When Shipping Fees May Apply

Shipping is **not free** only in these limited cases:

• Order below the vendor's free shipping minimum (actual carrier rates shown at checkout)
• Special handling surcharges (e.g., residential delivery, lift-gate for freight, remote areas)
• Perishable/temperature-controlled items (cold chain fees may apply even on free shipping orders – vendor-specific)
• Alaska/Hawaii or oversized freight (additional fees possible)

3. Shipping Methods & Carriers

Vendors select carriers based on order type:

• Small/Standard: UPS, FedEx Ground, USPS
• Bulk/Pallet: LTL Freight (FedEx Freight, Old Dominion, etc.)
• Perishable: Refrigerated trucks or insulated packaging

4. Delivery Times

• Non-Perishable (in-stock): 2–7 business days
• Perishable: 1–3 business days priority
• Freight Bulk: 3–10 business days
• Processing: 1–2 business days (vendor cut-off times apply)

5. Perishable & Special Items

• Cold chain packaging standard (gel packs, dry ice, etc.)
• Signature required for perishables
• Inspect on arrival – report issues within 24–48 hours

6. Tracking & Support

Tracking emailed upon shipment. Check My Orders or contact the vendor directly.