Vendor Support
We're here to help you succeed on SupplyLink Marketplace. Get fast answers, guidance, and assistance from our dedicated vendor support team.
Whether you're setting up your store, adding products, managing orders, or resolving issues — our team is ready to assist you.
Fastest Way to Get Help
Email us directly at supplylinkmarket@gmail.com
Response time: Within 24 hours (usually much faster during business hours)
Send Support RequestFrequently Asked Questions
How do I complete my store setup?
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After your application is approved, log in to the Vendor Dashboard. The Store Setup Wizard will start automatically. Follow the steps to enter your store name, address (US only), phone, timezone, and payment details.
Why can't I change my store country?
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SupplyLink Marketplace is currently limited to vendors based in the United States only. This is a platform policy to ensure reliable delivery and compliance for our US-based restaurant and hospitality buyers.
How do I add or edit products?
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Go to Vendor Dashboard → Product Manager → Add Product. Select a category first (you cannot change it later). Enter title, description, price, images, and publish. For Food & Beverage categories, enter average case weight if using lb pricing.
Who pays shipping costs?
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Shipping and fulfillment are fully managed by the vendor. You set your own rates, carriers, and free shipping thresholds in Dashboard → Shipping Settings. Buyers pay the shipping cost you configure.
When and how do I get paid?
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Payouts are processed via Stripe or ACH (your choice). Funds are transferred to your connected account after order completion (minus Stripe/ACH processing fees, which are passed to you). Check Dashboard → Payments for details.
What if I have a technical issue or bug?
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Email supplylinkmarket@gmail.com with a clear description, screenshots, and your store name. We’ll respond quickly and resolve platform-related issues.we can guide you.