Return & Refund Policy

1. Payment Hold & Release

To ensure buyer protection and smooth dispute resolution, we hold all payments for 7 calendar days after delivery confirmation.

• Funds are held securely for 7 days from delivery (or estimated delivery date).
• This allows time for inspection and any return/refund requests.
• After 7 days with no open issues, funds are automatically released to the vendor (minus platform fees).
• If a claim is filed within the hold period, funds remain held until resolution.
• Perishable or high-risk items may have an extended hold up to 14 days.

2. Return Eligibility

Returns are accepted only for approved cases and are subject to vendor approval.

• Non-perishable items: Within 30 days of delivery if unused and in original packaging.
• Perishable items (food, beverages, fresh produce): Non-returnable except for proven defects or vendor error.
• Custom or special-order products: Generally non-returnable.

3. Non-Returnable Items

• Perishable or temperature-sensitive goods after delivery
• Opened or used hygiene/disposable products
• Items damaged due to buyer misuse or improper storage
• Items marked "Final Sale" or "As-Is"
• Any item missing original packaging or tags

4. Returns for Vendor Error or Defect

Report within 7 days of delivery with photos/proof:

• Wrong item shipped
• Damaged in transit
• Materially different from description

Vendor typically covers return shipping; full refund, replacement, or credit provided.

5. Return & Shipping Costs

6. Return Process

1. Log in → My Orders → Request Return or email support.
2. Provide order number, photos, and reason.
3. Vendor reviews request (1–3 business days).
4. If approved, ship item back (original packaging recommended).
5. Refund/credit issued after inspection.

7. Refunds

• Processed to original payment method within 5–10 business days after approval.
• During 7-day hold: Immediate refund possible if approved.
• Original shipping fees non-refundable except in vendor error cases.